Privacy Policy
Excel Pathways Learning Center ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.
1. Information we collect
We collect information that you provide directly to us, such as when you fill out a contact form, enrol a student, or communicate with us by phone or email. This may include:
- Name, phone number, and email address of parents or guardians
- Student name, age, school, and academic interests
- Emergency contact details
- Payment and billing information
- Any other details you choose to share with us
2. How we use your information
We use the information we collect to:
- Provide teaching, tutoring, and mentorship services
- Communicate with you about programmes, schedules, and updates
- Process enrolments and payments
- Ensure the safety and welfare of students
- Comply with legal and regulatory obligations, including Education Bureau requirements
3. How we protect your information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Only authorised staff members who need the information to perform their duties are granted access.
4. Sharing your information
We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our center (for example, payment processors or administrative tools), but only to the extent necessary for them to perform their services and under appropriate confidentiality obligations.
We may also disclose information where required by law or to protect the rights, property, or safety of our students, staff, or others.
5. Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When information is no longer needed, we take reasonable steps to delete or anonymise it.
6. Your rights
You have the right to access, correct, or request deletion of your personal information. If you wish to exercise any of these rights, please contact us using the details below. We will respond to your request in accordance with applicable data protection laws.
7. Cookies and analytics
Our website may use basic cookies and analytics tools to help us understand how visitors use the site and to improve its functionality. These tools do not identify you personally. You can adjust your browser settings to refuse cookies if you prefer.
8. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact us
If you have any questions about this privacy policy or how we handle your information, please reach out to us:
Email: info@exceleducationacademy.com
Phone: +852 9565 3514
Address: Unit 5–8, 2/F, Top Jade Mansion, 608 Canton Road, Jordan, Hong Kong
